Frequently Asked Questions

We are open Monday-Friday, 10AM-5:30PM, Pacific time, except national holidays

Orders can be placed online 24 hours a day, 365 days a year.

The best way to contact us is via our Contact Us page or via email at service@toybomb.com.

All emails will open a ticket within our helpdesk and automatically assign you to a support agent. Most tickets receive a response within 24-48 hours. Thank you for your patience!

Alternatively, you can use the webform below to send us an email right from this web page.

Yes! You can call or text us at ‪(626) 515-4499‬ (international country codes may apply).

If calling after business hours, please leave a message with your full name, order number (if applicable), and the best time and method (phone or email) to reach you.
If you opt to text us please include the same information above as part of your text message.

We will do our best to contact you the following business day if you leave a message.

While we encourage interaction on social media it is not really a platform suitable for customer service. If you contact us via social media we will likely ask you to shoot us an email with additional details. Feel free to skip that step and contact us via our support portal or by email at service@toybomb.com. We will do our best to get back to you as soon as possible.

We are primarily an online retailer and do not maintain a retail storefront.
We do however regularly attend multiple conventions each year.
Check out our Events & Conventions page if you would like to meet us in person.

We are located in San Dimas just outside of Los Angeles, California.

All orders will ship from this Southern California location.

We only offer local pick-up for our wholesale partners. For more on wholesale please check out our Wholesale page.

All orders placed online via our website will ship via the shipping method you selected during checkout.

If you need special shipping accommodations please contact customer service before placing your order.

You will be required to create an account when placing an order as part of the checkout process.

If you wish to create an account to use either our Wishlist or Waitlist features go to “My Account” and enter your email under the “Register” heading. Pressing the [Register] button will email you a machine-generated password.

You can change your machine-generated password under “Account Details” after you log in for the first time.

Make certain that you have entered the correct e-mail address and password that you chose when creating your account.

Passwords are case-sensitive, but e-mail addresses and usernames are not.

If you still cannot sign in consider resetting your password by using the “Lost your password?” link.

To change your password, click on the “Lost your password?” link when trying to log in.

All password activity is confidential and can only be updated by the account holder, so we will not able to retrieve or change passwords or assist with account access if you forget your password.

As customer service has no access to your password we will never ask you for your password via email, phone, or social media.

You can easily change the shipping address for all future in “View Account” > “Saved Addresses“.

If you would like to change an address for a shipment that is already in process, you must contact customer service as soon as possible. Please note that in most situations we are unable to change your address if your order is already processed.

Please verify you have the correct address during checkout before placing your order.

If for whatever reason you would like to to close your account please contact customer service and we will be glad to assist you.

Orders can be placed through our website or over the phone. We do not accept orders through email, or chat, except via our specific Make An Offer Wishlist web form where we will email you an invoice if we choose to accept your offer.

Our website offers a secure checkout and many options to manage your account. Customer Service is available and ready to assist you if you should have questions along the way!

You are always welcome to contact customer service. However, we offer full management of your orders through the “My Account” link at the top of our website where you can:
View “Orders” information, including previous order history, current order status, and tracking for your shipments.
Update your “Saved Addresses” including your billing address and future order shipping addresses.

Exact ship times may vary based on the shipping method you select during checkout. Please allow 1-3 days of handling time. Shipping may be impacted around holidays.

Please see our Shipping Policy for the full details on our shipping methods and order processing times.

Items will remain in your cart even after you sign out or close your web browser. Signed-in users have the option to save their shipping cart between sessions. Do note that items will disappear in the event we sell out of that particular product.

If you are interested in adding a specific item to your collection we recommend completing your purchase instead of holding the item in your shopping cart.

We use specific shipping guidelines to maintain quality and standard, and due to the way our online shipping calculator works we are unable to double-box or pack with specialized instructions with online orders.

If you feel you need special accommodation and don’t mind additional shipping & handling costs contact us or call ‪(626) 515-4499‬

If you add a single ‘Pop Protectors’ to an order with a ‘Funko Pop’ we will ship the most ‘Funko Pop’ not already in a protector in said protector. This is standard practice for all our regular-sized ‘Funko Pop’.

Do note some listings include a free ‘Pop Protector’ standard so may not need to add a Pop Protector to your cart. Check the Free Pop Protector page for more details.

If for whatever reason you are purchasing a ‘Pop Protector’ and do NOT want us to apply it to any Funko Pops in the same order, or want us to apply it to a Funko Pop other than the most expensive one please indicate it in the “Order Notes” before checkout.

We offer some clearance items in the Clearance section, Items up to 60% off MSRP. We recommend monitoring our website and social media for the latest sales and selection. Be sure to sign up for our email newsletter so you never miss a sale or promotion,

We do not offer price matching but we do offer flexible pricing.

Our Prices Are Negotiable and if you build a Wishlist it includes the ability to send us an offer, naming your own price.

If you don’t like our pricing you can use other retailers’ prices when making your offer to better make a case for your new price.

We do not offer volume discounts through our normal web storefront front.

If you feel you are buying enough to warrant a discount Our Prices Are Negotiable and if you build a Wishlist it includes the ability to send us an offer, name your own price, and negotiate your own volume discount.

If you are interested in wholesale please check out our Wholesale Page.

Our Prices Are Negotiable and if you build a Wishlist it includes the ability to send us an offer, naming your own price.

We here at ToyBomb are always happy to cut deals and depending on the contents of your submitted list we are open to most competitive offers. Feel free to try out this feature for yourself.

If you don’t want to use the Wishlist feel free to contact us .The worst we can say is “no”, but I assure you we really want to say “yes”!

‘Available’ means the product is in stock and we have the merchandise on hand and ready to ship from our warehouse.

‘Not Available’ means the product is out of stock and is either Coming Soon or on Backorder. Add ‘Not Available’ items to your Waiting List to receive email notifications when they come in stock.

We do not accept preorders at this time. Feel free to check out our Coming Soon items and add them to your Waiting List so you can receive an email notification when they come in stock.

Exact inventory counts are not available on the website. Inventory is constantly fluctuating so we recommend placing your order as soon as possible to avoid missing out on any items.

If an item has sold out but is still in production and readily available from our vendors we certainly try to re-order more.

If an item is on Backorder then we expect more availability and you can add them to your Waiting List so you can receive an email notification when they come in stock.

If an item has sold out and is discontinued it is not likely to be restocked again outside of collection purchases. We buy collections!

ToyBomb.com collects sales tax on eligible items sent to a state where we currently have Nexus. Sales tax eligibility is determined by your shipping address. The following states or certain parts of the following states are currently subject to sales tax.

• Alabama
• Alaska
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Nebraska
• Nevada
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming

Please be aware that the June 2018 Supreme Court ruling now allows states to charge sales tax on internet transactions. Since then most states have passed sales tax laws in place that require internet retailers to collect sales tax on your behalf.

Sales tax eligibility is determined by your shipping address at rates set by your state, county, and local governments.  The amount charged is based on item(s) purchased and any applicable shipping fees. Prior to checkout, the tax amount is an estimate based on the average sales tax rate in your state. Once we confirm your order, the exact amount of sales tax will be calculated and will be charged at checkout. You can review the detailed invoice, including the collected sales tax in the “my account” portion of the ToyBomb website.

Yes, most states that require sales tax for online orders also require us to collect sales tax on shipping fees.

When your item ships you should receive an email with your tracking information with your order.

You can also track your order status on this page if you know your Order ID# and your billing email.

If you do not know your Order ID# you can also find a list of all your orders in the My Account > View Orders page.
Clicking on any order will show you the order details, including its tracking information.

In the event you are not able to locate your delivered package, we recommend that you monitor the area around the delivery address in case the package was inadvertently left at the wrong address or in a location that is not easily noticed (such as on a porch, in a garage, behind landscaping, or under a bench).

Additionally, please check with all friends, family members, or neighbors in case they intercepted the package on your behalf. In rare circumstances, we have seen tracking numbers report errors in delivery and found that the package is still in transit and will soon be delivered. If the package is not delivered in the following 24 to 48 hours, please contact the courier that delivered the package in case they are able to provide additional details pertaining to the delivery.

If you are still not able to locate your package, please contact ToyBomb Customer Service and inform them of the circumstances. Oftentimes, we are able to request a full investigation surrounding the delivery, as well as offer alternative options to help locate your package.

No. It is common to see delays in what the tracking systems report. Not all updates are synced with their tracking partners in real-time and not all destinations scan every package in and some processing plants may take multiple days to clear. If you do not see daily updates, it is likely that your package is still progressing towards the delivery address.

After your order is processed for shipment, the courier needs to receive your package and start the delivery process before tracking is able to be monitored. If you are not able to track your shipment after 48 hours of receiving the tracking code please contact Customer Service.