Orders can be placed online 24 hours a day, 365 days a year.
All emails will open a ticket within our helpdesk and automatically assign you to a support agent. Most tickets receive a response within 24-48 hours. Thank you for your patience!
Alternatively, you can use the webform below to send us an email right from this web page.
If calling after business hours, please leave a message with your full name, order number (if applicable), and the best time and method (phone or email) to reach you.
If you opt to text us please include the same information above as part of your text message.
We will do our best to contact you the following business day if you leave a message.
We do however regularly attend multiple conventions each year.
Check out our Events & Conventions page if you would like to meet us in person.
All orders will ship from this Southern California location.
All orders placed online via our website will ship via the shipping method you selected during checkout.
If you need special shipping accommodations please contact customer service before placing your order.
If you wish to create an account to use either our Wishlist or Waitlist features go to “My Account” and enter your email under the “Register” heading. Pressing the [Register] button will email you a machine-generated password.
You can change your machine-generated password under “Account Details” after you log in for the first time.
Passwords are case-sensitive, but e-mail addresses and usernames are not.
If you still cannot sign in consider resetting your password by using the “Lost your password?” link.
All password activity is confidential and can only be updated by the account holder, so we will not able to retrieve or change passwords or assist with account access if you forget your password.
As customer service has no access to your password we will never ask you for your password via email, phone, or social media.
If you would like to change an address for a shipment that is already in process, you must contact customer service as soon as possible. Please note that in most situations we are unable to change your address if your order is already processed.
Please verify you have the correct address during checkout before placing your order.
Our website offers a secure checkout and many options to manage your account. Customer Service is available and ready to assist you if you should have questions along the way!
View “Orders” information, including previous order history, current order status, and tracking for your shipments.
Update your “Saved Addresses” including your billing address and future order shipping addresses.
Please see our Shipping Policy for the full details on our shipping methods and order processing times.
If you are interested in adding a specific item to your collection we recommend completing your purchase instead of holding the item in your shopping cart.
Do note some listings include a free ‘Pop Protector’ standard so may not need to add a Pop Protector to your cart. Check the Free Pop Protector page for more details.
If for whatever reason you are purchasing a ‘Pop Protector’ and do NOT want us to apply it to any Funko Pops in the same order, or want us to apply it to a Funko Pop other than the most expensive one please indicate it in the “Order Notes” before checkout.
Our Prices Are Negotiable and if you build a Wishlist it includes the ability to send us an offer, naming your own price.
If you don’t like our pricing you can use other retailers’ prices when making your offer to better make a case for your new price.
If you feel you are buying enough to warrant a discount Our Prices Are Negotiable and if you build a Wishlist it includes the ability to send us an offer, name your own price, and negotiate your own volume discount.
If you are interested in wholesale please check out our Wholesale Page.
We here at ToyBomb are always happy to cut deals and depending on the contents of your submitted list we are open to most competitive offers. Feel free to try out this feature for yourself.
If you don’t want to use the Wishlist feel free to contact us .The worst we can say is “no”, but I assure you we really want to say “yes”!
If an item is on Backorder then we expect more availability and you can add them to your Waiting List so you can receive an email notification when they come in stock.
If an item has sold out and is discontinued it is not likely to be restocked again outside of collection purchases. We buy collections!
Returns & Exchanges
- District of Columbia
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
Please be aware that the June 2018 Supreme Court ruling now allows states to charge sales tax on internet transactions. Since then most states have passed sales tax laws in place that require internet retailers to collect sales tax on your behalf.
Yes, most states that require sales tax for online orders also require us to collect sales tax on shipping fees.
You can also track your order status on this page if you know your Order ID# and your billing email.
If you do not know your Order ID# you can also find a list of all your orders in the My Account > View Orders page.
Clicking on any order will show you the order details, including its tracking information.
Additionally, please check with all friends, family members, or neighbors in case they intercepted the package on your behalf. In rare circumstances, we have seen tracking numbers report errors in delivery and found that the package is still in transit and will soon be delivered. If the package is not delivered in the following 24 to 48 hours, please contact the courier that delivered the package in case they are able to provide additional details pertaining to the delivery.
If you are still not able to locate your package, please contact ToyBomb Customer Service and inform them of the circumstances. Oftentimes, we are able to request a full investigation surrounding the delivery, as well as offer alternative options to help locate your package.